Social support

A social reception service is offered in several languages: Russian, Serbian, Croatian, Bosnian, Albanian, Arabic, Persian, etc.

The service is aimed at:

applicants for international protection,
beneficiaries of international protection,
rejected asylum seekers,
undocumented migrants
as well as any migrant, especially non-EU citizens, in need of assistance.

They get information about their rights and all the procedures that specifically concern them, useful information to facilitate their daily life in Luxembourg, help in the constitution of their file, the translation of some of their documents, assistance in the procedures for family reunification, etc.

The social offices of the communes or hospitals, as well as the parishes, can also use the service,

For example: to obtain precise information on the international protection procedure, on the rights and duties acquired by the refugee status, on the steps to be taken in view of family reunification, etc., for translation into the different languages or to refer people to us for assistance with their personal file in connection with their administrative situation in Luxembourg.